This document is about how we make sure your rights are met.
If you need help saying what you want, you can get an advocate.
An advocate is an independent person who will speak for you.
If you want an advocate, we can help you find one
If you are not happy with our service, you can make a complaint.
You can make your own choices.
We will give you all the information you need to make the right choice.
You have the right to:
We aim to ensure there is no conflict of interest between you and our staff.
A conflict of interest is when someone does not do their job fairly. They may provide better services to one participant than other participants.
We have a duty of care to protect you from getting hurt as we help you reach your goals.
We protect your private information.
We create a service agreement that explains all the services you will receive.
This also helps us understand if our services are meeting your goals.
Horizon health care offers and supports better care with excellence, compassion and excellence.
13/2-14 Station Place, Werribee VIC 3030
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